Personal Data Protection
sybas99

1. Introduction

sybas99 ("we", "platform" or "sybas99") respects the privacy of all individuals who use our website and services. This Privacy Policy is drawn up to explain transparently how we collect, use, store and process your personal information when you register an account, make deposits or withdrawals, use bonuses, play games or interact with any part of our platform.

We operate under international licensing and comply with relevant data protection legal requirements in the applicable jurisdiction. Continued use of the sybas99 platform after any amendments to this Privacy Policy means you accept those updated terms.

If you do not agree with any part of this Privacy Policy, please stop using our platform and contact us to request deletion of your account.

2. Information We Collect

To enable us to provide services that are safe, responsible and compliant with licensing standards, we collect the following categories of data:

We only collect information necessary for the stated purposes. We do not collect health data, political views, or other sensitive information unrelated to platform operations.

3. Purpose of Data Collection and Processing

The personal data we collect is processed on one or more of the following bases, depending on the type of data and the context of its use:

• Service provision: To create and manage your account, process deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Boost or cryptocurrency, and to grant access to all games and betting on the platform.
• Legal compliance: To meet identity verification (KYC) requirements, anti-money laundering (AML) obligations, and compliance with our international licensing conditions.
• Account security: To detect fraudulent activity, unauthorised use, illegal access attempts, or breaches of the terms of service.
• Service communications: To send transaction notifications, account updates, security alerts, and email or SMS verifications related to your account.
• Platform improvement: To analyse usage patterns in order to improve website performance, enhance user experience, and develop relevant new features.
• Customer support: To enable our 24/7 support team to handle enquiries, complaints, or technical assistance requests effectively.
• Bonus and promotion management: To track eligibility, calculate wagering requirements, distribute VIP cashback, and monitor compliance with promotion terms.

4. Data Retention Period

sybas99 retains your personal data for as long as your account is active and for a reasonable period after account closure to meet legal obligations, resolve disputes, and enforce our agreements.

Generally, financial transaction records and identity verification data are retained in accordance with applicable legal and licensing regulatory requirements. Game activity data may be kept for a shorter period depending on operational needs. When data is no longer required and there is no legal obligation to retain it, that data will be securely deleted or anonymised so it cannot be linked to a specific individual.

You may contact us at any time to enquire about specific data retention periods relating to your account.

5. Disclosure to Third Parties

sybas99 does not sell member personal data to any third party. However, in certain circumstances, we may share necessary information with the following parties:

• Payment processors: E-wallet providers such as Touch 'n Go, DuitNow and Boost, as well as financial institutions related to FPX, to process your deposit and withdrawal transactions.
• Technology service providers: Companies providing server infrastructure, cloud services, and cybersecurity platforms used by sybas99, subject to strict confidentiality agreements.
• Statutory authorities: When required by law, court order, or direction from a competent authority, we will disclose the requested information only to the extent permitted.
• Third-party verification: Independent identity verification services used to meet KYC requirements, in line with our international licensing standards.

All third parties involved are required to handle your data in accordance with security and confidentiality standards comparable to our own policy. We are not responsible for the privacy practices of third parties operating outside the direct control of sybas99.

6. Cookies and Tracking Technologies

The sybas99 website uses cookies and similar tracking technologies to improve user experience, maintain login session security, and understand how members interact with our platform.

The types of cookies we use include:

• Essential cookies: Required for basic website functions such as login, session management, and security. These cookies cannot be disabled.
• Performance cookies: Collect anonymous information about how members use the platform to help us improve performance and functionality.
• Functional cookies: Store your preferences such as selected language and display settings for ease of use.
• Analytics cookies: Used internally to understand usage patterns and improve the overall user experience.

You can control or delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of some parts of our platform.

7. Data Security Measures

We implement various technical and organisational measures to protect your personal data from unauthorised access, loss, destruction or unintended disclosure:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Role-based access control for internal staff with full audit logs
• Continuous security monitoring and intrusion detection systems
• Encryption of sensitive data in the database including financial information
• Regular security testing and system vulnerability assessments
• Two-factor authentication procedures for high-risk account operations

While we take reasonable measures, no security system can guarantee complete protection. Therefore, you also need to play a role in protecting your password and login information. Do not share your password with anyone and contact our 24/7 support immediately if you suspect your account has been compromised.

8. Your Rights as a Data Subject

As a sybas99 member, you have the following rights regarding your personal data:

• Right of access: You have the right to obtain a copy of the personal data we hold about you.
• Right to rectification: You may request that we correct any information that is inaccurate or incomplete.
• Right to erasure: In certain circumstances, you may request that we delete your personal data, subject to applicable legal obligations.
• Right to restriction of processing: You may request that we limit how we use your personal data in certain circumstances.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes.
• Right to data portability: You may request that we provide your data in a machine-readable format for transfer to another service provider.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact our 24/7 support team via live chat or email. We will process your request within a reasonable time. We may require verification of your identity before carrying out any request to ensure the security of your account.

9. Links to Other Websites

This Privacy Policy applies only to the sybas99 platform. Our website may contain links to third-party websites that have their own privacy policies, which differ from ours. sybas99 is not responsible for the privacy practices or content of those external websites.

We recommend that you read the privacy policy of any external website before providing any personal information. Your security and privacy outside the sybas99 platform are beyond our control.

10. Age Restriction and Child Protection

The sybas99 platform is intended solely for individuals aged 21 and above. We do not knowingly collect personal data from individuals below this age limit.

During the account registration process, all applicants are required to confirm that they have reached the age of 21. Additional identity verification through the KYC process may be carried out at any time. Should we find that personal data of an underage individual has been collected unintentionally, we will take immediate steps to delete that information and close the account in question.

If you believe that an underage individual has registered on our platform, please contact our 24/7 support team immediately.

11. Amendments to the Privacy Policy

sybas99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any amendments made will take effect on the date stated at the top of this policy.

When we make significant amendments, we will notify members via in-account notifications or email to your registered address. We encourage you to review this page periodically to stay informed about how we handle your personal information.

Your continued use of the sybas99 platform after any amendments come into effect will be considered your acceptance of the updated terms.

12. How to Contact Us

For any inquiries, requests, or complaints regarding this Privacy Policy or the handling of your personal data by sybas99, please contact our support team through the following channels:

• Live chat: Available 24/7 directly on the sybas99 platform, in Bahasa Melayu and English
• Support email: [email protected]

Our 24/7 support team is ready to help you address any privacy concerns. Please clearly state that your inquiry relates to "Privacy Policy" or "Personal Data" so it can be directed to the relevant officer promptly.